Historically, Adobe issued serial numbers with our apps (i.e. Creative Suite, Creative Cloud for enterprise, Acrobat XI, Acrobat DC) to customers on Enterprise Term License Agreements (ETLAs). These serial numbers do have an expiration date. Once the expiration date has passed, the product will no longer work so it is important to plan your migration before your serial numbers expire. This page outlines the steps necessary to ensure your end users have continued access to their Adobe apps and services.
Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more. Now you can take your ideas to new places with Photoshop on the iPad, draw and paint with Adobe Fresco, and design for 3D and AR. Purchase on Adobe.com. Adobe Creative Cloud and Acrobat: 800-585-0774 Creative Cloud for small and medium business: 800-915-9428 Adobe Connect and LiveCycle: 800-685-3644 Learn about licensing Become an affiliate. Version 1.9.1.474 was released on 4/02/2015 Creative Cloud for enterprise customers can now access Adobe Experience Manager Assets (Marketing Cloud) from within the Creative Cloud desktop app. We've made performance improvements and bug fixes related to accessibility, licensing, and more. This update is now mandatory for all customers.
Checking your serial numbers for their expiration date
Find your serial number(s)
The serial number licenses associated with your ETLA agreement are available via the Adobe Licensing Website (LWS). Follow these instructions to display and download:
- Sign in to Adobe Licensing Website (LWS) with your Adobe ID and password.
- Choose Licenses > Retrieve Serial Numbers.
- Enter your End User ID or Deploy-to ID.
- (Optional) Select a Product Name, Product Version, or Platform to filter results.
- Click Search.
- The product name and serial numbers are displayed.
- (Optional) Select 'EXPORT TO CSV' to download the list of serial numbers.
Check the expiration date
The AdobeExpiryCheck is a command-line utility for IT Admins to check whether Adobe products on a computer are using serial numbers that have expired or are expiring. The tool will display information such as the product licensing identifier (LEID), the encrypted serial number, and the expiration date. This page contains instructions on downloading & using the tool on either Mac or Windows computers.
Understanding the end user experience before and after serial number expires
Both Acrobat and Creative Cloud for enterprise apps will begin to display messages (in the apps) starting 60 days before expiration. Once the serial number expires, the products stop working, and prompt the user to take action.
Creative Cloud for enterprise experience
The following information outlines the end user experience. There's a short video below followed by review of the end user experience.
Alfred for windows 2019. Before expiration
Beginning 60 days before the serial number expires, all Creative Cloud for enterprise apps display an in product dialog box to the end user. This message will appear weekly, until 30 days before expiration, it will then appear daily until the expiration date stating Your license is expiring. This Adobe product is using a license that is due to expire on November 29, 2020. Please contact your admin to ensure continued access.
After expiration
Once the serial number expires, the users will no longer have access to the Creative Cloud for enterprise apps. On the first launch after expiration, the user will be prompted with a dialog box stating The serial number you entered has expired. This product cannot be licensed. Please contact Customer Support.
For all subsequent attempts to launch the apps, the end user will be prompted to Sign In Now followed by the option to create their own Adobe ID and enter trial mode. However, any new Adobe ID created by the end user will not be associated with your organization's licenses and will cause additional confusion to your users. To avoid business disruption and/or unnecessary confusion, migrate your users to named user licensing before your serial number(s) expire.
Acrobat experience
The following information outlines the end user experience. There's a short video below followed by review of the end user experience.
Before expiration
Beginning 60 days before the serial number expires, Acrobat displays an in product pop-up message to the end user. This will appear once a week until 7 days before expiration. It will then begin to appear daily stating Your Adobe Acrobat license expires on 30/11/2020. Please contact your administrator to continue using Acrobat without disruption.
After expiration
Adobe Creative Cloud Download
Once the serial number expires, the users will no longer have access to Acrobat. On the first launch after expiration, the user will be prompted with a dialog box stating The serial number you entered has expired. This product cannot be licensed. Please contact Customer Support.
For all subsequent attempts to launch Acrobat, the end user will be prompted to Sign In Now followed by the option to create their own Adobe ID and enter trial mode. However, any new Adobe ID created by the end user will not be associated with your organization's licenses and will cause additional confusion to your users.
Contact us if you need help
If you have questions about using the AdobeExpiryCheck tool or need help migrating from serial number deployment to named user, you have a few options:
Adobe Creative Cloud Version Number
- Send an email to the Adobe Enterprise Onboarding team – entonb@adobe.com
- Open a support ticket in Admin Console
- Reach out to your Adobe Account Manager or Customer Success Manager
Adobe Creative Cloud Support Number
Resources on adobe.com
